ALLIANCE & LEICESTER BANK
ALLIANCE & LEICESTER (www.alliance-leicester.co.uk) is now part of SANTANDER, one of the world's largest banks
With internet ALLIANCE and LEICESTER banking, you’re able to carry out all kinds of ALLIANCE and LEICESTER banking activities online. This includes checking your balance, viewing statements, transferring money between accounts and paying bills. Plus, help is always at hand should you need it.
• Manage and set up your standing orders.
• Request an increase in your overdraft limit.
• View or amend your personal details.
• Let us know if a card is lost or stolen.
• Order copy statements and change your PIN.
And something you should know:
• At Alliance & Leicester use the very latest technology and multiple layers of security so you can ALLIANCE & LEICESTER bank online in confidence.
• ALLIANCE & LEICESTER promise to protect you with our online ALLIANCE & LEICESTER banking guarantee.
It’s the simple way for you to manage your account
• View, print and download statements (up to almost nine months of transactions).
• Pay bills and transfer money.
• Manage your standing orders and direct debits.
• Make requests for overdraft increases and card PIN reminders.
• Check and update your personal details including your name, address and e-mail.
• Choose for your customer ID to be remembered at log in.
Plus, you’ll find plenty of help along the way
• You can find buttons throughout the internet ALLIANCE & LEICESTER banking website, which provide you with extra information and a help section.
• You can also contact us by sending a secure message once you’re logged into your account, or call the 24 hours internet ALLIANCE & LEICESTER banking helpdesk on 0844 800 1144† (+44 870 900 1199 if you’re calling from outside the UK).
ALLIANCE & LEICESTER Internet banking security
At Alliance & Leicester, take your security very seriously. ALLIANCE & LEICESTER use the latest technology to allow you to ALLIANCE & LEICESTER bank online with confidence. If, in the unlikely event that you suffer from internet fraud on one of your accounts with us, ALLIANCE & LEICESTER guarantee to refund any money deducted from your account. Naturally, ALLIANCE & LEICESTER expect you to exercise reasonable care to keep your security details safe at all times – for full details refer to the internet ALLIANCE & LEICESTER banking terms & conditions.
Things ALLIANCE & LEICESTER do to protect you
• We’ll provide you with unique security details.
• Your transactions will take place within a secure session.
• To verify your identity, we’ll ask you to provide a password for certain transactions such as new payments.
• You can view the details of when you last logged in, including the time and date, so you can check for any activity that you’re not aware of.
• ALLIANCE & LEICESTER can block access to your account if the security details are entered incorrectly.
• We’ll automatically log you out of your ALLIANCE & LEICESTER banking session after five minutes of inactivity.
• Our security learning centre provides valuable information on internet fraud and how to best protect yourself against it.
Things you can do to stay safe online
• Never give away personal details in an e-mail.
• Check for your image and phrase so you know you’re logging into the genuine Alliance & Leicester internet ALLIANCE & LEICESTER banking website.
• Always look for the SSL certificate via the padlock in the bottom right hand corner of the website and check the web address starts with https:// before providing security details.
• Protect your computer with a firewall, anti-virus and anti-spyware software.
• Always enter the web address to be sure that the site you’re visiting is ours. Do not use a link from an e-mail that asks you to enter your security details, as this could take you to a phoney website that may look very similar to Alliance & Leicester’s.
• If you receive an e-mail claiming to be from Alliance & Leicester that you are suspicious about, please report it to suspiciousemails@alliance-leicester.co.uk If you have already responded to one of these e-mails, contact the internet ALLIANCE & LEICESTER banking helpdesk immediately on 0844 800 1144† (+44 870 900 1199 if you’re calling from outside the UK).










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